Basic Presence Course 1: Protection through Communication
Modular training for companies – online or on-site. Supplemented by personal consultation if required.
Basic Presence Course 1: Protection through Communication
Modular training for companies – online or on-site. Supplemented by personal consultation if required.
Basic Presence Course 1: Protection through Communication
Modular training for companies – online or on-site. Supplemented by personal consultation if required.
Experience how body language, speech, and posture become the first line of defense in everyday life – in a focused communication training for teams with customer contact.
Experience how body language, speech, and posture become the first line of defense in everyday life – in a focused communication training for teams with customer contact.
Target Group:
Ideal for employees with direct customer contact, teams in demanding work environments (e.g., reception, care, sales), HR managers, and mid-level managers.
Learning Objectives:
You recognize communicative stress factors early
You learn to actively and de-escalatingly manage conversations
You use body language and voice as protective factors
You can respond respectfully even in heated situations
Target Group:
Ideal for employees with direct customer contact, teams in demanding work environments (e.g., reception, care, sales), HR managers, and mid-level managers.
Learning Objectives:
You recognize communicative stress factors early
You learn to actively and de-escalatingly manage conversations
You use body language and voice as protective factors
You can respond respectfully even in heated situations
Bullet points
Practical training for de-escalative communication
Clear communication, even under pressure
Confident presence through conscious body language
More safety and respect in the professional everyday life
Bullet points
Practical training for de-escalative communication
Clear communication, even under pressure
Confident presence through conscious body language
More safety and respect in the professional everyday life
Course concept & structure
Half-day / Full-day
3h / 6h
1 Coach
Input, case work, scenario training, reflection
Course concept & structure
Half-day / Full-day
3h / 6h
1 Coach
Input, case work, scenario training, reflection
Description:
This training teaches core basics of de-escalating communication and strengthens personal presence when dealing with areas of tension.
Communication is not just information – it is impact. In this training, your employees will learn how to exert targeted influence with their voice, language, body language, and attitude – in order to defuse tension, avoid conflicts, and confidently represent their position.
The focus is on practical, everyday strategies for de-escalating behavior in difficult conversational situations – whether with customers, colleagues, or external individuals
Course Content
Basics of de-escalating communication
Recognizing and targeted use of body language
Linguistic means: I-messages, clear boundaries, calm tone
Dealing with provocation, aggression, and misunderstandings
Impact of voice, eye contact, attitude
Description:
This training teaches core basics of de-escalating communication and strengthens personal presence when dealing with areas of tension.
Communication is not just information – it is impact. In this training, your employees will learn how to exert targeted influence with their voice, language, body language, and attitude – in order to defuse tension, avoid conflicts, and confidently represent their position.
The focus is on practical, everyday strategies for de-escalating behavior in difficult conversational situations – whether with customers, colleagues, or external individuals
Course Content
Basics of de-escalating communication
Recognizing and targeted use of body language
Linguistic means: I-messages, clear boundaries, calm tone
Dealing with provocation, aggression, and misunderstandings
Impact of voice, eye contact, attitude
Clear analysis instead of a blanket recommendation.
We are happy to advise you personally and confidentially.
Mentoring is the next step — after training or consulting. Not yet sure where you stand?
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