Basic Presence Course 1: Protection through Communication

Experience how body language, speech, and posture become the first line of defense in everyday life – in a focused communication training for teams with customer contact.

Target Group:

Ideal for employees with direct customer contact, teams in demanding work environments (e.g., reception, care, sales), HR managers, and mid-level managers.

Learning Objectives:

You recognize communicative stress factors early
You learn to actively and de-escalatingly manage conversations
You use body language and voice as protective factors
You can respond respectfully even in heated situations

Bullet points

Practical training for de-escalative communication

Clear communication, even under pressure

Confident presence through conscious body language

More safety and respect in the professional everyday life

Course concept & structure

Impulse course, half-day, multiple appointments

3h / 6h / Individual

1 Coach

Input, case work, scenario training, reflection

Description:

This training imparts essential foundations of de-escalative communication and strengthens personal presence in dealing with areas of tension.

Communication is not just information – it is impact. In this training, your employees will learn how to deliberately influence with voice, language, body language, and posture – to defuse tensions, avoid conflicts, and represent their position with confidence.
The focus is on practical strategies for de-escalative behavior in difficult conversation situations – whether with customers, colleagues, or external parties.

Course Content

Fundamentals of de-escalative communication
Recognizing and deliberately using body language
Language tools: I-messages, clear boundaries, calm tone
Dealing with provocation, aggression, and misunderstandings
Impact of voice, eye contact, posture

Your Benefits

Your teams communicate more clearly, respectfully, and confidently
Conflicts in everyday work are recognized and defused early
De-escalation techniques enhance the sense of security in the workplace
The participants develop presence and inner stability – even in stressful situations

Presence training to strengthen operational security of action

Practical training formats for teams and leadership – structured, clear, and immediately applicable.

Every organization has its own dynamics.
Our presence training starts where situations tip under time pressure – in direct customer contact, in teams, or in leadership responsibilities.

The formats are modular and clearly structured.
They allow for the targeted processing of specific escalation patterns from everyday work – without unnecessary theory.

The special feature:

Digital web-based trainings (WBTs) convey the necessary foundational knowledge in advance.
In-person times thereby become more focused, shorter, and more effective.

This results in a resource-efficient training concept with immediate transfer to everyday life.

Half day

Group size max. 16 participants

For teams with regular customer contact

Ab

USD 2400

per session

From >10

Sessions

USD 1,500

Focus on a clear initial response in border situations

Training typical escalation patterns from your everyday work life

Simulation of real decision-making situations under time pressure

Direct transfer into concrete action steps

All-day

Group size max. 16 participants

For more complex team structures or interfaces with management responsibility.

Ab

USD 4,200

per session

From >10

Sessions

USD 3,300

Analyze recurring escalation patterns in the team

Clarification of roles and responsibilities in critical situations

Structured decision architecture for operational leadership

Transfer into existing processes and communication pathways

Exclusive

Small group: up to 10 people

For leadership, management, or sensitive areas of responsibility.

Upon request

from USD 300/h

Individual analysis of decision and escalation patterns

Strategic management of critical situations at the managerial level

Confidential processing of real case constellations

Clear course of action for complex responsibility situations

Presence formats are particularly suitable when recurring situations involve multiple levels or when internal follow-up is time-consuming.

Do you want to know more? Contact us.

Personal conversation

Presence training to strengthen operational security of action

Practical training formats for teams and leadership – structured, clear, and immediately applicable.

Every organization has its own dynamics.
Our presence training starts where situations tip under time pressure – in direct customer contact, in teams, or in leadership responsibilities.

The formats are modular and clearly structured.
They allow for the targeted processing of specific escalation patterns from everyday work – without unnecessary theory.

The special feature:

Digital web-based trainings (WBTs) convey the necessary foundational knowledge in advance.
In-person times thereby become more focused, shorter, and more effective.

This results in a resource-efficient training concept with immediate transfer to everyday life.

Half day

Group size max. 16 participants

For teams with regular customer contact

Ab

USD 2400

per session

From >10

Sessions

USD 1,500

Focus on a clear initial response in border situations

Training typical escalation patterns from your everyday work life

Simulation of real decision-making situations under time pressure

Direct transfer into concrete action steps

All-day

Group size max. 16 participants

For more complex team structures or interfaces with management responsibility.

Ab

USD 4,200

per session

From >10

Sessions

USD 3,300

Analyze recurring escalation patterns in the team

Clarification of roles and responsibilities in critical situations

Structured decision architecture for operational leadership

Transfer into existing processes and communication pathways

Exclusive

Small group: up to 10 people

For leadership, management, or sensitive areas of responsibility.

Upon request

from USD 300/h

Individual analysis of decision and escalation patterns

Strategic management of critical situations at the managerial level

Confidential processing of real case constellations

Clear course of action for complex responsibility situations

Presence formats are particularly suitable when recurring situations involve multiple levels or when internal follow-up is time-consuming.

Do you want to know more?
Contact us.

Personal conversation

Presence training to strengthen operational security of action

Practical training formats for teams and leadership – structured, clear, and immediately applicable.

Every organization has its own dynamics.
Our presence training starts where situations tip under time pressure – in direct customer contact, in teams, or in leadership responsibilities.

The formats are modular and clearly structured.
They allow for the targeted processing of specific escalation patterns from everyday work – without unnecessary theory.

The special feature:

Digital web-based trainings (WBTs) convey the necessary foundational knowledge in advance.
In-person times thereby become more focused, shorter, and more effective.

This results in a resource-efficient training concept with immediate transfer to everyday life.

Half day

Group size max. 16 participants

For teams with regular customer contact

Ab

USD 2400

per session

From >10

Sessions

USD 1,500

Focus on a clear initial response in border situations

Training typical escalation patterns from your everyday work life

Simulation of real decision-making situations under time pressure

Direct transfer into concrete action steps

All-day

Group size max. 16 participants

For more complex team structures or interfaces with management responsibility.

Ab

USD 4,200

per session

From >10

Sessions

USD 3,300

Analyze recurring escalation patterns in the team

Clarification of roles and responsibilities in critical situations

Structured decision architecture for operational leadership

Transfer into existing processes and communication pathways

Exclusive

Small group: up to 10 people

For leadership, management, or sensitive areas of responsibility.

Upon request

from USD 300/h

Individual analysis of decision and escalation patterns

Strategic management of critical situations at the managerial level

Confidential processing of real case constellations

Clear course of action for complex responsibility situations

Presence formats are particularly suitable when recurring situations involve multiple levels or when internal follow-up is time-consuming.

Do you want to know more? Contact us.

Personal conversation

What moves you is our concern.

We are happy to advise you personally and confidentially.

Request for training

Overview

Basic Presence Course 2: Safety in Everyday Life & Work >

Mentoring is the next step — after training or consulting. Not yet sure where you stand?

Training

→

Consulting

→

Mentoring

Click on the topic to switch to the page.