Description:

This module imparts the fundamentals of de-escalating communication in professional everyday life. Employees learn to recognize conflicts early, respond appropriately, and contribute to de-escalation through language, posture, and body language.

Course Contents:

• Basics of de-escalative conversation techniques

• Purposefully use body language as a means of de-escalation

• Communication tools: I-messages, clear boundaries, calm tone

• Initial exercises on distance, eye contact, and self-control

Your Benefit:

You promote a constructive communication culture and reduce the risk of escalating situations, especially in customer or team-related roles. The module strengthens the self-confidence, empathy, and action competence of your employees.
The training is based on real-life scenarios and decision-making paths that enable employees to remain capable and composed even under stress.